Privacy Policy

2. Information We Collect

We collect personal information that you voluntarily provide to us or that is automatically gathered when using our services. The information collected includes:

Note: We seek to collect only information that is reasonably necessary for the relevant purpose of evaluating, designing, and executing solar projects.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries, requests for quotations, and customer support questions.
• Understand your solar energy consumption requirements and evaluate solar feasibility.
• Prepare solar system designs, engineering layouts, commercial proposals, and quotations.
• Provide solar Engineering, Procurement and Construction (EPC) and Operation & Maintenance (O&M) services.
• Coordinate site visits, structural surveys, utility DISCOM net-metering applications, and commissioning activities.
• Process purchase orders, milestone invoices, and secure payment transactions.
• Maintain business, accounting, tax, project, and regulatory compliance records.
• Protect website integrity, prevent fraudulent activities, and enforce our Terms and Conditions.
• Send promotional updates or solar investment reports where legally permitted or consented to.

4. Lawful Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR) or Digital Personal Data Protection (DPDP) Act, we process personal information on the following legal grounds:

5. Meta Platform & Google Services Data

Our website and marketing systems integrate with Meta Platforms, Inc. (Facebook Ads, Meta Pixel, WhatsApp Business API) and Google LLC (Google Analytics, Google Ads, Google OAuth).

When you submit lead forms on Facebook or Google, or sign in using Google authentication:

• We receive only the data points explicitly permitted by you during form submission or consent dialogs (e.g. name, email, contact number, city).
• We do not sell, rent, or transfer your social profile data to third-party data brokers.
• You may revoke Upvoltage's permissions at any time via your Meta App Settings or Google Security Settings, and request complete data removal.

6. Information Sharing & Disclosure

We do not sell or rent your personal information. Information may be shared only with authorized partners necessary for project execution:

• Solar module, inverter, battery, and mounting structure manufacturers (OEMs) for product registration and warranty processing.
• Authorized installation engineers, civil contractors, and electrical inspection partners.
• Electricity distribution companies (DISCOMs), Chief Electrical Inspectorate (CEI), and municipal authorities for net-metering permissions.
• Financial institutions, banks, or solar loan partners where you specifically request financing assistance.
• Cloud infrastructure, CRM, and analytics service providers who maintain strict confidentiality agreements.
• Law enforcement or regulatory authorities when legally compelled by court order or applicable law.

7. International Data Transfers

While Upvoltage primarily operates within India, certain cloud infrastructure or communication service providers may maintain servers internationally (e.g. EU or US). Where international data transfers occur, we take reasonable steps to ensure appropriate contractual safeguards and data protection compliance.

8. Data Security

We implement robust technical and organizational security measures designed to safeguard your information against unauthorized access, loss, alteration, or disclosure.

Measures include SSL/TLS encryption for website transmission, access-controlled databases, secure cloud storage, and regular security audits. However, please note that no method of electronic transmission or internet storage is 100% immune to risk.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including managing solar installations, providing warranty and maintenance support (typically up to the 25-year solar module performance warranty period), maintaining tax and accounting records, and resolving legal claims.

10. Your Privacy Rights

Depending on your location and applicable data privacy regulations, you have the right to:

• Access & Copy: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal records.
• Erasure / Deletion: Request deletion of your personal data where legally permissible.
• Restriction & Objection: Restrict or object to specific processing or marketing communications.
• Withdraw Consent: Withdraw your consent at any time without affecting prior lawful processing.

To exercise any of these rights, please visit our dedicated Privacy Rights & Data Deletion Page or contact our Privacy Officer.

11. Children's Privacy

Our website and solar EPC services are strictly directed to adult homeowners, commercial business owners, and corporate decision-makers. We do not knowingly collect personal data from children under the age of 18.

12. Third-Party Websites & Services

Our site may contain links to external utility portals (e.g. GUVNL, Torrent Power), solar equipment manufacturers, or third-party payment channels. Upvoltage is not responsible for the privacy practices or content of third-party platforms.

13. Policy Updates

We may update this Privacy Policy periodically to reflect technological, legal, or operational updates. All changes will be posted on this page with a revised effective date.